PlusPH Responsible Gaming

Gambling is a form of entertainment, and PlusPH is committed to making sure it stays that way. This page explains what responsible gaming looks like in practice, how players can manage their activity, and where to find help if gambling stops being enjoyable.

1. PlusPH Commitment to Player Protection

PlusPH believes that gambling should be a choice made freely and within limits that feel comfortable, not something that causes stress or harm. The Platform is restricted to players aged 21 and over, and it supports any player who wants to set boundaries, take a break, or step away entirely. No request for limits or support is treated as unusual – it is a normal and responsible part of playing.

2. What Responsible Gaming Means

Responsible gaming means knowing how much time and money you are willing to spend before you start, and sticking to those limits. It means understanding that gambling outcomes are determined by chance and that no strategy can guarantee a profit. Most importantly, it means treating gambling as one leisure option among many rather than as a way to earn money, solve financial problems, or recover what has already been lost. When those lines start to blur, it is worth pausing.

3. Signs That Gaming May Be Becoming a Problem

The following signs can indicate that gambling is moving from entertainment toward something more difficult to manage. Recognising them is not a failure – it is a reason to take stock and seek support.

• Spending more money or time on gambling than originally planned
• Chasing losses by placing more bets to try to win back what was lost
• Borrowing money or selling belongings to fund deposits
• Keeping gambling activity hidden from family or friends
• Feeling restless, anxious, or low when not gambling
• Gambling affects work, study, finances, or personal relationships
• Repeatedly trying to cut back without success

Anyone who recognises several of these patterns is encouraged to reach out to PlusPH support or one of the organisations listed in the support resources section below.

4. Options Available at PlusPH

PlusPH can help players set boundaries or take a break from the Platform. The following options are available on request through PlusPH support.

• Deposit limit – a cap on how much can be deposited within a set period, so spending stays within a planned amount.
• Cooling-off period – a temporary pause on account activity, giving a player time away without permanently closing their account.
• Self-exclusion – a longer-term or permanent closure of the account for players who decide they need a full break from the Platform.

Requests are handled directly by the PlusPH support team. The Platform does not currently offer a self-service limit tool inside the player dashboard; all limit and exclusion requests go through support via email at [email protected] or by phone at +63 234 390 1769.

5. How to Request a Limit or Take a Break

To request a deposit limit, cooling-off period, or self-exclusion, follow these steps.

1. Contact PlusPH support by email at [email protected] or by phone at +63 234 390 1769.
2. State the type of restriction you are requesting and, where relevant, the amount or period you have in mind.
3. PlusPH may ask you to confirm your identity to protect the account.
4. Once confirmed, the restriction will be applied, and PlusPH will let you know it is in place.

6. Self-Exclusion from PlusPH

Self-exclusion is an option for players who feel they need to stop playing for an extended period or permanently. To self-exclude, contact PlusPH support with your request, and the account will be closed or suspended accordingly. Any remaining verified balance will be handled in line with the PlusPH Terms and Conditions. If you self-exclude, it is worth also removing the Platform app and saved login details to reduce the chance of returning impulsively. PlusPH will not accept a reversal of self-exclusion requests during the exclusion period.

7. Protecting Players Under 21

PlusPH is available only to players aged 21 and over. Registration requires confirmation of age eligibility, and PlusPH may request proof of age at any time. If an underage person is found to have registered, the account will be closed, and any deposits will be handled in line with applicable regulations. Parents and guardians are encouraged to use device parental controls and to keep login details private to prevent minors from accessing the Platform.

8. Support Resources for Filipino Players

If you or someone you know is struggling with gambling, trained support is available. Reaching out is a sign of strength, not weakness, and all of the resources below offer confidential help.

• PAGCOR Player Protection Hotline – 1-800-522-4700 (toll-free, Philippines). The dedicated gaming regulator hotline for players seeking support.
• National Center for Mental Health (NCMH) Hotline – 1553 (toll-free, Philippines). Mental health support, available for those experiencing anxiety, stress, or other concerns related to gambling.
• Gamblers Anonymous Philippines – a peer support network for people affected by problem gambling. Meetings and contact details are available through the GA Philippines website.
• PlusPH support – [email protected] or +63 234 390 1769. The team can apply account restrictions or point you toward further resources.

9. Tips for Healthy Gaming

These habits can help keep gambling a positive leisure activity.

• Set a budget for each session before logging in, and stop when it is reached.
• Set a time limit for each session and use a phone timer if it helps.
• Never gamble with money set aside for rent, bills, food, or other essentials.
• Think of gambling as a cost of entertainment, not an investment or income source.
• Take regular breaks during longer sessions to stay clear-headed.
• Avoid gambling when tired, stressed, or under the influence of alcohol.
• Balance gambling with other activities and social connections.

10. For Friends and Family

Watching someone close struggle with gambling can be distressing. Approaching the conversation with care rather than judgment tends to be more effective than expressing frustration. The NCMH Hotline at 1553 and Gamblers Anonymous Philippines both offer guidance for people who are supporting a friend or family member. Encouraging the person to speak with PlusPH support about account restrictions can also be a practical first step.

11. PlusPH Player Protection Commitment

PlusPH is committed to supporting players at every stage – whether that means setting a small limit, taking a short break, or stepping away entirely. No player should feel hesitant about making that request. For any questions about responsible gaming, contact PlusPH support at [email protected] or +63 234 390 1769. For full platform rules, see the PlusPH Terms and Conditions, or return to PLUSPH.

Gambling involves financial risk. Only play with money you can afford to lose. Registration and play are restricted to those aged 21 and over. If gambling is affecting your well-being, please contact the PAGCOR Player Protection Hotline on 1-800-522-4700 (toll-free).

Disclaimer: This page provides general responsible gaming information and guidance. PlusPH should ensure that all tool availability, process steps, and support contacts reflect actual platform capabilities before publishing. Where specific tools are not yet in place, timelines for their introduction should be communicated to players clearly.