PlusPH bonus not credited means one of two problems: the reward never reached your account, or the reward arrived and sits behind turnover. A deposit under the first tier, a login after 21:30 and a cashback check before 4:00am all look like a missing bonus without being a fault. The sections below sort your case by the amount, game type or time that applies.
PlusPH bonus not credited, or credited but still locked?
Missing and locked bonuses both look like “the bonus did not arrive”, yet only one is a crediting problem. Turnover is the total of valid bets you must place before you can withdraw a reward (also called rollover or wagering requirement).
With a locked bonus, the reward already sits in your account and your turnover is what remains; with a PlusPH bonus not credited, PlusPH never issued the reward. The two cases need opposite actions: more play on eligible games for a locked bonus, a condition check or a message to support for a missing one.
- Look for the bonus amount in the bonus record of your account.
- If the amount is there, the problem is the lock, so go to the locked-bonus section.
- If nothing is listed, your PlusPH bonus is not credited at all, so identify the reward you expected: a deposit bonus, a trigger reward or a timed reward.
The table sorts what you see on your account into the section that handles it.
| What you see | What this means | Where to look |
|---|---|---|
| Bonus amount listed, withdrawal still blocked | Credited, turnover unfinished | The locked-bonus section |
| No bonus after a deposit | Deposit size or order did not match a tier | The deposit-bonus section |
| Nothing after a loss, a win, a daily task or an app download | The trigger threshold was not reached | The trigger section |
| Nothing at the time you expected | A time window or claim step was missed | The clock section |
Deposit bonus missing after a successful deposit
When a PlusPH bonus is not credited after a deposit, the cause is the deposit, the amount or the place in the sequence of your deposits. Confirm first that the deposit reached your balance: a pending deposit has triggered nothing and is a deposit problem, not a bonus problem.
Next, compare the amount with the tier. The 100% first deposit bonus is tiered, and the first tier starts at a deposit of ₱100, so a smaller deposit has no listed tier to land in.
After that, check the order. You earn 100% on the first deposit, 49% on the second and 29% on the third, so a second-deposit bonus that looks small is the correct rate.
If the deposit reached your balance, the amount reached the first tier and the order matches, the case goes to support.
Rescue, win, daily-task and app rewards each need a trigger first
PlusPH pays these four rewards only after a specific event: a loss, a win, a daily task or a new app download. The app reward arrives as an Angpao, a red-packet style cash gift. When your PlusPH bonus is not credited after one of these events, match the event against the thresholds below.
Rescue rewards follow a loss of ₱100 or more on Slot, Fish or Poker, and a win reward follows a win of ₱300 or more on the same three game types. Both start small, at ₱6 and ₱3, so a credited reward can pass for no reward at all, while a loss on Live Casino or Sports earns nothing.
The Daily Log-in Task needs two things each day, a deposit of ₱800 or more and 10,000 or more turnover, so meeting one of them pays nothing. The download app Angpao goes to new registrations that download the app.
Rescue and win rewards carry 1x turnover, so you clear them quickly once the reward lands. If the event reached the threshold on Slot, Fish or Poker and no reward followed, write to support with the amount and the time.
Why has the daily Angpao, cashback or Weekly Salary not arrived?
Where a PlusPH bonus is not credited among these three rewards, check the clock: the daily Angpao opens for 30 minutes, cashback lands at a set hour and you claim Weekly Salary on one day. You collect the daily Angpao by logging in through the official app between 21:00 and 21:30 GMT+8, which is Philippine time.
Daily Angpao rewards go first come, first served, so a login outside the app or after 21:30 collects nothing.
Cashback is earned on every valid bet, and you redeem the amount in real time. Unclaimed cashback lands in your balance automatically at 4:00am the next day.
You claim Weekly Salary, part of the VIP programme, on Tuesdays, so no salary appears on any other day.
Because you can redeem cashback in real time but unclaimed cashback waits until 4:00am, check your balance after 4:00am before you decide your PlusPH bonus is not credited.
Why is a credited bonus still locked at withdrawal?
A credited bonus stays locked until you complete the turnover that comes with the reward, and the multiple depends on which reward you received. The table sorts the rewards by the turnover each carries and the rule that changes it.
| Reward | Turnover | What changes the rule |
|---|---|---|
| First, second and third deposit bonus | 15x | Slot & Fish only, and BG Slot games are excluded |
| Download app Angpao | 20x | Slot & Fish only, and withdrawal is capped at ₱100 if you have never deposited |
| Free daily Angpao | 10x | Applies only with fewer than 5 deposits since registration; from 5 deposits you withdraw directly |
| Rescue and win rewards | 1x | Lower than every other multiple in this table |
Game scope decides what counts toward the multiple. A deposit bonus covers Slot & Fish only, so your bets on Live Casino, Sports or Poker add nothing, and BG Slot games are excluded as well.
Stalled progress on a 15x or 20x can pass for a PlusPH bonus not credited, but the cause may be game scope: Slot & Fish applies to deposit bonuses and the app Angpao, and the BG Slot exclusion to deposit bonuses. PlusPH sets separate multiples for the daily Angpao and the rescue reward, as the table shows.
When to contact PlusPH support, and what to have ready
If your PlusPH bonus is not credited once you have run these checks, write to support at [email protected] or by phone on +63 234 390 1769. Name the reward, the amount and the time in your message, because a record can be checked and “my bonus is missing” cannot. The table shows when each case is worth a message.
| Situation | Write when | Have ready |
|---|---|---|
| Cashback not paid | After 4:00am on the day after you played | Username, game category, date of the bets |
| Daily Angpao not credited | The same evening, if you logged in through the app between 21:00 and 21:30 | Username, login time, a screenshot of the screen |
| Deposit bonus missing | After the deposit reached your balance, the amount reached a tier and the order matched | Deposit amount, channel, time, whether the deposit was your first, second or third |
| Bonus credited but locked | After you counted only eligible games toward the turnover | Bonus amount, which reward you received, the games you played |
FAQ
These three questions cover rules that the checks above leave out.
Does the first deposit bonus work on every deposit channel?
No. The first tier starts at a ₱100 deposit, and PlusPH sets different minimums by channel: GCash and GCashQR from ₱100, Maya from ₱50, GCASHPAY2 from ₱300, GrabPay and Online Banking from ₱1,000. A Maya deposit of ₱50 goes through, but it sits below the first tier.
Do I need KYC before I withdraw a bonus with completed turnover?
Yes, before your first withdrawal. PlusPH requires a valid bank card or e-wallet linked to your account first, and that requirement is separate from turnover: a bonus with completed turnover can still wait on the link before the first withdrawal.
Do cancelled or voided bets count toward turnover?
No, because turnover is counted on settled wagers, so a cancelled or voided round leaves the total unchanged. A round that does not show in your progress is worth naming in a message to support, with the game and the time.
Wait, play eligible games or write to support
Wait while the clock is still running, play eligible games while turnover is unfinished, and write to support once the conditions are met and nothing arrived. Every reward here has a trigger, a clock or a turnover requirement, so if a PlusPH bonus is not credited, ask which condition applies to your case.
21+ only. Play within the limits you set for yourself.
